Letting The Air Out of a Sale
A customer service parable about the difficulty of buying tires from a car dealer versus the ease of buying from a national chain of tire stores. This blog post comes with a set of four takeaways. And a spare!
No More Seats Remain for Empowered Customer Care!
As of this morning, there are no more seats remaining for our December seminar, Empowered Customer Care. We want to thank all of our customers and clients, new and old, for their support of our very first independent educational seminar. We can’t wait for December! The waiting list is also closed. However, for those of […]
New Seminar: Empowered Customer Care
We are pleased to announce the first of our educational seminars, Empowered Customer Care! This all-new, interactive, and impactful 1½-day seminar on customer service will be presented in person on December 8-9, 2022, in Salt Lake City, Utah. Empowered Customer Care teaches the strategies and systems that have been proven to boost customer satisfaction and […]
Solutions Coach Added to Propeller’s Offerings
Santa Fe, New Mexico – Propeller Solutions Group is proud to announce the newest division of our firm, Propeller Solutions Coach. This new division of our company will help improve businesses across all industry sectors through coaching, training, mentorship, and keynote speaking in these key areas: sales, customer service and retention, leadership, process improvement, human […]
Founder of Propeller Solutions Group Leads Task Force to Provide Guidance to the Hospitality Industry During the COVID-19 Pandemic
David Bernstein, founder of Propeller Solutions Group, led a task force of subject matter experts to develop guidance and best practices for the processing, collection, and distribution of textiles in hotels during the COVID-19 pandemic.
Efficient, Thorough Customer Education
The October edition of American Laundry News’ Panel of Experts has been released, and our own David Bernstein weighs in on the topic of educating laundry customers on cleanliness and best practices. Read his and the other Experts’ comments on the American Laundry News web site, or see below for David’s contribution. Providing education during a […]
Propeller Solutions Group Announces Virtual Laundry Consulting
PARK CITY, UTAH, August 20, 2020 –– Propeller Solutions Group announced today that the consulting firm will begin offering virtual consulting to its current and future clients as a means of reducing client expenses and accommodating concerns related to the COVID-19 pandemic. “When it comes to consulting, clients are always interested in getting the most […]
Employee Motivation and Celebration
The August edition of American Laundry News’ Panel of Experts has been released, and our own David Bernstein weighs in on the topic of how to motivate laundry employees and celebrate their successes. Read his and the other Experts’ comments on the American Laundry News web site, or see below for David’s contribution. Several months ago, […]
Permanent Laundry Changes Due to COVID-19
The July edition of American Laundry News’ Panel of Experts has been released, and our own David Bernstein weighs in on the topic of the permanent changes in processes and best practices we are likely to see in laundries as a result of COVID-19. Read his and the other Experts’ comments on the American Laundry News […]
Big Leaps Ahead in Laundry Automation
Writing in the Spring 2020 edition of Fresh Magazine, the journal of the Association for Linen Management (ALM), writer Susanna Daniel interviewed David Bernstein on the topic of the future of automation and robotics in the laundry industry. You may read the article below or see the original here. DAVID BERNSTEIN HAS BEEN VISITING laundries since the 1970s, a […]